The Opportunity

Our client is a global healthcare communications agency working at the forefront of medical affairs, clinical studies, real-world evidence, marketing, advocacy, and communications. With an international footprint spanning multiple continents and a heritage stretching back over two decades, they combine deep scientific expertise with creative strategy to drive meaningful change in healthcare.

They are now seeking an Account Manager to join their London-based team. This is a client-facing role for someone who can act as the day-to-day client lead, manage the delivery of healthcare communications programmes, and oversee and coach junior members of the team.

The Role

You will be the client's day-to-day liaison, working closely with senior colleagues to deliver healthcare communications programmes that meet the client brief and objectives. You will provide robust, consistent account management, including financial responsibilities, while juggling competing client priorities and playing a pivotal role in coaching junior team members to deliver work at a high standard.

Key Responsibilities

Accountability

• Contribute to the overall financial health of the business through effective client and team management and high-quality delivery

• Understand how individual billing and investment time contribute to agency profitability, proactively flagging capacity issues to account leads

• Adapt to each client's working style and preferred channels, providing proactive, clear, and concise communication across the team

• Ensure clients and teams are aligned on programme goals and timelines by putting clear processes and targets in place

• Provide guidance, coaching, and open, constructive feedback to support the professional growth of junior team members

Client Services

• Act as the key day-to-day client contact, building trusted relationships by delivering to a high standard, proactively addressing needs, and resolving issues in a timely manner

• Coordinate project teams and collaborate across practices and partner agencies to fulfil project requirements

• Provide recommendations and solutions grounded in a sound understanding of the brand's strategy, translating it into tactical delivery

• Drive the tactical proposals of RfPs and identify opportunities to expand existing client work, with senior support on new business development

• Build awareness of relevant industry regulations (e.g. ABPI/EFPIA), GDPR, and trends to enable high-quality, compliant project management

Project Management

• Develop, discuss, and refine project briefs with clients to budget projects appropriately

• Develop, manage, and reconcile budgets, ensuring senior team members and clients are informed of variations in a timely manner

• Ensure account profitability by proactively managing scope creep

• Develop, adhere to, and update project timelines and status reports, flagging when timelines are at risk and providing status updates to clients

• Supervise work completed by junior team members to ensure a consistently high standard of quality.

People Management

• Work closely with senior leads to understand team needs, assign tasks, and provide feedback as appropriate

• Mentor and train junior team members, supporting their development

• Contribute to an inclusive team environment where all members are recognised for their contributions

• Demonstrate an ability to manage upwards, knowing when to keep the senior team updated and when to seek their input

What You'll Need

• Minimum of 2 years account management experience within a healthcare communications, medical communications, or healthcare PR agency

• A track record of acting as the day-to-day client contact, building trusted relationships and delivering programmes on time and on budget

• Strong financial management skills, including budgeting, forecasting, and managing scope

• Experience overseeing, coaching, or mentoring junior team members

• Excellent organisational skills with the ability to prioritise, delegate, and manage multiple accounts simultaneously

• Working knowledge of industry regulations (e.g. ABPI/EFPIA) and GDPR

What's on Offer

• 5% employer pension contribution

• Private medical insurance (for you and your family)

• Critical Illness and Income Protection cover

• Travel insurance (for you and your family)

• Annual wellness benefit (after 3 months' service)

• Hybrid working (3 days per week in the London office)

• 25 days' holiday, rising to 30 days with length of service, plus bank holidays

• Life assurance at 4x salary

• Paid sabbaticals after 5 years' service

• 1 week per year dedicated to learning and development

How to Apply

This role is being managed exclusively by Withers & Wagg. To find out more or to be considered, please apply below.

Alternatively you can reach out to info@withers-wagg.com